Refund & Payment Policy

Last updated: April 2025

At Zaina Medical Centre, we aim to provide transparent and fair financial policies for all our clients. Please review our refund and payment terms below:

1. General Policy
Due to the nature of medical and aesthetic treatments, payments made are generally non-refundable once the service has been rendered or the treatment plan has commenced.

2. Advance Payments Any advance deposits for appointments or treatment packages are non-refundable, but may be transferred to another appointment if canceled with at least 24 hours' notice. No-shows or cancellations with less than 24 hours’ notice may result in forfeiture of the advance.

3. Treatment Packages Prepaid treatment packages are non-refundable once the first session has been availed. If a medical contraindication arises preventing the continuation of the treatment, an appropriate credit note or partial refund (pro-rata) may be considered at management’s discretion.

4. Unsatisfactory Results We do not offer refunds for treatments that do not meet a patient’s subjective expectations. We strive to deliver the best possible results, but outcomes can vary based on individual conditions and medical factors. Follow-up consultations and touch-ups (where applicable) are handled based on clinical evaluation.

5. Refund Method Approved refunds (if any) will be processed via the original payment method within 10–14 business days.

6. Contact for Refunds If you believe you are eligible for a refund or have concerns regarding a transaction, please contact us at:

Zaina Medical Centre
P.O. Box 63436 - Villa 123A - Sheikh Zayed Road - Al Ghubaiba - Sharjah, United Arab Emirates
Email: info@zainamc.ae
Phone: +97165758858 / +971507391931 / 0554467780