Privacy Policy
Last updated: April 2025
At Zaina Medical Centre, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with UAE healthcare laws and international best practices, including the requirements for WhatsApp Business verification.
1. Information We Collect
We may collect and store the following types of information:
Full name, phone number, and email address
Medical history, treatment preferences, and clinical notes (if applicable)
Identity verification documents (when required)
Appointment and consultation details
WhatsApp communication data (for appointment confirmations, inquiries, and updates)
2. Use of WhatsApp for Communication
By providing your phone number, you consent to receiving messages via WhatsApp for:
Appointment reminders and confirmations
Treatment follow-ups and health-related updates
Customer service and feedback requests
Promotional or informational updates related to our services (optional)
All communications comply with UAE telecommunication laws, and you may opt out at any time by replying with “STOP”.
3. How We Use Your Data
Your personal and medical data is used only for:
Providing you with high-quality medical and aesthetic services
Managing your appointments, treatments, and medical records
Contacting you via phone, SMS, WhatsApp, or email
Complying with local healthcare and legal regulations
We do not sell or share your data with any third party without your explicit consent, except as required by law.
4. Data Protection & Storage
All patient data is stored securely in encrypted systems and managed only by authorized personnel. Our clinic follows strict hygiene, IT, and privacy protocols that align with:
UAE Ministry of Health (MOH) and Dubai Health Authority (DHA) requirements
UAE Federal Law No. 2 of 2019 on the Use of Information and Communications Technology (ICT) in Health Fields
WhatsApp Business API privacy requirements
5. Data Sharing and Third Parties
We may share limited information with third-party service providers (such as WhatsApp, Google Analytics, or appointment booking systems) solely for clinic-related communications and performance tracking. All vendors are compliant with data security regulations.
6. Your Rights
You have the right to:
Access, correct, or update your personal data
Request that we stop processing your data (within legal limits)
Withdraw consent for WhatsApp communications or promotional messages at any time
To request data updates or deletion, please email us at info@zainamc.ae.
7. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Zaina Medical Centre
P.O. Box 63436 - Villa 123A - Sheikh Zayed Road - Al Ghubaiba - Sharjah, United Arab Emirates
Email: info@zainamc.ae
Phone: +97165758858 / +971507391931 / 0554467780
